ABOUT US & CONTACTING US
We are The Stress Coach.
You can contact us on +44 (0)1462 434973 or by writing to us at:
59 Bearton Road, Hitchin, Hertfordshire, United Kingdom, SG5 1UF
PRIVACY POLICY
YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR provides legal protection for personal information from May 2018. This tells you what personal information I, Carrie Druce hold for The Stress Coach and why, and what your rights are.
My registered address is: 59 Bearton Road, Hitchin, Hertfordshire, SG5 1UF. Telephone No: 01462 434973. Email address: hello@thestresscoach.co.uk
The Purpose of processing Client Data
In order to provide coaching, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing coaching sessions and associated recommendations concerning aspects of health and well being, which I will offer to you.
Lawful Basis for holding and using Client Information
As a full member of the ACCPH, I abide by the Code of Practice. The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible coaching and advice.
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a coach bound under the ACCPH Confidentiality as defined in the Code of Practice.
What information I hold and what I do with it
In order to give CAM Transformational Coaching and Health Coaching, I will need to ask for and keep information about your health. I will only use this for informing coaching treatments and any advice I give as a result of your appointment. The information to be held is:
· Your contact details
· Medical history and other health-related information (which I will take from you at and following first consultation)
· Appointment details and related notes (which I will take during and after each appointment)
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
How Long I Retain Your Information for
I will keep your information for the following periods:
‘Claims occurring’ insurance: (records to be kept for 7 years after last appointment)
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:
Appointment times
Coaching information or information related to your health
Special offers and promotions (you may unsubscribe from this at any time)
Your Rights
GDPR gives you the following rights:
The right to be informed:
To know how your information will be held and used (this notice).The right of access:
To see records of your personal information, so you know what is held about you and can verify it.The right to rectification:
To tell your coach to make changes to your personal information if it is incorrect or incomplete.The right to erasure (also called “the right to be forgotten”):
For you to request your coach to erase any information they hold about youThe right to restrict processing of personal data:.
You have the right to request limits on how your coach uses your personal informationThe right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
The right to object:.
To be able to tell your coach you don’t want them to use certain parts of your information, or only to use it for certain purposes.Rights in relation to automated decision-making and profiling.
The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. If you wish to exercise any of these rights, please use the contact details given above. If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk
The Rights of your Coach
Please note:
If you don’t agree to your coach keeping records of information about you and your appointments, or if you don’t allow them to use the information in the way they need to for appointments, the coach may not be able to work with you
Your coach has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your coach can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
COOKIE POLICy
The Stress Coach
Name: Carrie Druce
Address: 59 Bearton Road, Hitchin, Herts, UK, SG5 1UF
Telephone: 07989 951946
Email: hello@thestresscoach.co.uk
Scope of this policy
The Stress Coach (we or us or our) uses cookies when you visit our website, www.thestresscoach.co.uk (the Website) to help customise the Website and improve your experience using the Website.
This policy applies between you, the user of this Website, and us, The Stress Coach, the owner and provider of this Website.
When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended.
This cookie policy should be read alongside, and in addition to, our Privacy Policy, which can be found at: www.thestresscoach.co.uk/privacy-policy
What are cookies?
A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the Website and to improve our range of services.
Cookies do not usually contain any information that personally identifies you, the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies.
For more information on how such personal information is handled and stored, refer to our Privacy Policy which is available online at: www.thestresscoach.co.uk/privacy-policy
Types of cookies
This Website uses the following cookies:
Strictly necessary cookies
These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.
You can find a list of the cookies that we use in the attached Cookie Schedule.
We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.
How to control your cookies
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off cookies at any time; however, you may lose information that enables you to access the Website more quickly and efficiently.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
Changes to this policy
The Stress Coach reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the cookie policy on your first use of the Website following the alterations.
Contact details
The Website is owned by The Stress Coach whose registered office is at 59 Bearton Road, Hitchin, Hertfordshire, SG5 1UF, England.
You may contact us by email at hello@thestresscoach.co.uk.
Attribution
This cookie policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
This policy was created on 28 September 2022.
Cookie Schedule
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Cookies that we use on the Website:
Functional and required cookies
Analytics and performance cookies
MEDICAL DISCLAIMER
The content provided on The Stress Coach including online coaching and courses, group coaching, and 1-2-1 coaching plans, is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.
Our coaching services are designed to support and educate you in your personal health and well-being journey. However, the information and guidance provided should not be considered as medical advice. You should not delay or disregard seeking professional medical advice because of something you have read or received from our coaching services.
If you have or suspect you have a medical or psychological problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking it because of something you have read or received through our coaching services.
If you are under the care of a Mental Health / Substance Misuse professional - or in rehabilitation - I advise that you discuss hypnotherapy, meditation and Yoga Nidra with them and gain their backing beforehand.
The Stress Coach and its representatives are not responsible for any specific health or allergy needs that may require medical supervision and are not liable for any damages or negative consequences from any treatment, action, application, or preparation, to any person reading or following the information provided.
By participating in our coaching services, you acknowledge that you have read, understood, and agree to this disclaimer.
e-Learning & GROUP COURSES policy
1. Acceptance of Terms:
By enrolling in our e-learning and group courses, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
2. Course Access:
Upon completion of the payment process, you'll receive access to the course materials specified in your purchase. Access is granted to the registered user only and must not be copied, shared, resold, or transferred to others.
3. Copyright and Content Ownership:
All course content, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of The Stress Coach and is protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent.
4. Refund & Cancellations Policy:
We want you to be satisfied with your learning experience. If you're not happy with the course, please refer to our e-learning & group courses refund & cancellations policy for detailed information.
5. User Conduct:
You agree to use our services for lawful purposes only. Harassment, abuse, or any harmful conduct towards other users or The Stress Coach staff will not be tolerated.
6. Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Please review our privacy policy to understand how we collect, use, and disclose your data.
7. Modifications to Services:
The Stress Coach reserves the right to modify or discontinue any course or service temporarily or permanently without notice. We are not liable to you or any third party for any modifications, price changes, or discontinuations.
8. Limitation of Liability:
In no event shall The Stress Coach, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.
9. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of England & Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
By enrolling in our courses, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing The Stress Coach for your online learning experience.
e-learning & Group COACHING Refund & Cancellations Policy
Where courses are delivered to you immediately, you will not have the right to change your mind.
In other cases, you may change your mind within fourteen (14) days of purchase, so long as materials have not been provided to you, downloaded, streamed or otherwise accessed. If you do wish to cancel, please contact us via email at hello@thestresscoach.co.uk
It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the courses is inhibited due to insufficient system requirements.
We may restrict your access to the courses if you breach these terms, including without limitation:
1. A failure to make any payment due to us; or
2. Failure to provide accurate information that is necessary for us to provide the courses to you
In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the courses will be restricted.
In case you decide to cancel your purchase of a course, it can be done by contacting hello@thestresscoach.co.uk
If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.
Please note that if more than 10% of any module(s) of the course has been completed during the Cancellation Period, you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
WORKSHOP TERMS & AGREEMENT
The coaching workshop that you are about to attend will be conducted by a fully qualified CAM Transformational Coach and Health Coach who is a member of the ACCPH.
The Coach:
Maintains high standards of professional and personal conduct.
Offers CAM Transformational Coaching and Health Coaching.
Does NOT offer advice that is a substitute for general practitioner/medical advice or treatment.
Refers client to general practitioner or other practitioner where necessary.
Respects the confidentiality of the client. Personal details are kept by the coach; in accordance with the code of conduct outlined by the ACCPH and Information Commissioner's Office. Information can be passed onto another practitioner with your written consent. Any information that breaches Public Interest will be disclosed. Freedom of Information Act 2000.
The Client:
Your programme is recommended for a limited period of time, specified by the coach.
It is your responsibility to inform the GP about any coaching that you are following.
If you are receiving medication or medical treatment, taking homeopathic or herbal medication we strongly recommend that you inform your GP or healthcare provider that you are following a coaching programme. We will confirm at the beginning of the programme that it is your responsibility to do this, as specific dietary changes or/and the use of supplements can interact with treatment or medication.
It is your responsibility to inform the coach about any health problems, diagnoses, medication, treatment or supplements that you are taking.
You can contact the coach via the email address if you do not understand or want clarification on any area of the workshop.
I confirm I have read and understand the terms and conditions and understand there is a cancellation policy in place. I confirm I have read and agreed these notes. I have not withheld any information which may affect the course of my treatment. I can confirm all discussions and treatment has been conducted with integrity and professionalism as stipulated by ACCPH in their appropriate standards and code of conduct. Terms of business have been provided (below) and all affiliations and qualifications disclosed via The Stress Coach website. I understand there are no specific guarantees on individual success of treatments. With certain treatments such as hypnosis and NLP I understand levels of success can only be determined by my susceptibility to these treatments and therapies, and my completion of actions agreed at the sessions. I understand No responsibility or liability is accepted by The Stress Coach for my actions or behaviour's post sessions and when working live in the field.
I understand The Stress Coach have no responsibility for matters outside their direct control when completing live field assignments ( e.g. a live flight ) and my behaviour and actions are my own responsibility. The final decision to partake in any such live field work or exercise will always be mine and I confirm my understanding by signing this declaration.
Payment is due in full in advance. Payment can be made online at the point of booking. I understand cancellation charges will apply if appointments are cancelled in less than 14 days of the workshop date. I hereby give you permission to charge for any cancellation fees that apply.
I have read and understood the above terms and consent to progress with the workshop on these terms.
Scheduling/Cancellation/Refunds
The workshop is scheduled in advance and confirmed via automated email. Please do check your trash folder and add the email address to your list of contacts to ensure you don't miss any of my communications.
No shows, reschedule requests or cancellations received without at least 14 days prior notice will be charged at full price.
Emergencies and special circumstances will be handled on a case by case basis.
Lateness
If you are late, I reserve the right to continue with the start time to stay on schedule for other clients.
Complaints
Your right to complain
Every year The Stress Coach helps lots of people. However, every so often someone might feel unhappy about the service they have received and this is why we have a complaints procedure.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you. We will treat your complaint confidentially, seriously and quickly.
What can I do?
It is important to let us know that you are unhappy and to give us the chance to put things right. Don’t be afraid to speak to us, as we might be able to sort out the problem straight away. Otherwise, you can move to the more formal process, which is outlined next.
Making a complaint
There are several ways to make a complaint. You can put the information in a letter or email and send it to the following address. Alternatively you could telephone.
By post: The Stress Coach, 59 Bearton Road, Hitchin, Herts, SG5 1UF
By phone: 07989 951946
By email: hello@thestresscoach.co.uk
Website: www.thestresscoach.co.uk
Your complaint will be investigated and if it is upheld, you will get a full apology and, where appropriate, be given details of any action that will be taken to put things right within 14 working days.
If you are not satisfied with the outcome, you can progress your complaint further to the Professional Body.
Contact the Professional Body
The Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists (ACCPH) is the Independent professional body. The key purpose of ACCPH is to safeguard the public and to act on behalf of its members.
The Stress Coach is registered with the ACCPH and anyone who wishes to make a complaint about a practitioner on the ACCPH register must visit the ACCPH website or contact them directly to follow their complaints procedure.
By post: ACCPH, 11 BizNiz Point, Crown House, Dartford, DA1 1DZ
Website: www.accph.org.uk
website terms of use
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Carrie Druce trading as The Stress Coach, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Carrie Druce trading as The Stress Coach and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Carrie Druce trading as The Stress Coach and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and Acceptable Use
1. All Content included on the Website, unless uploaded by Users, is the property of Carrie Druce trading as The Stress Coach, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
a. retrieve, display and view the Content on a device
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Carrie Druce trading as The Stress Coach.
Prohibited Use
4. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Registration
5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and Security
9. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to Other Websites
11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Carrie Druce trading as The Stress Coach or that of our affiliates.
12.We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.thestresscoach.co.uk/legal-policies.
Availability of the Website and Disclaimers
15. Any online facilities, tools, services or information that Carrie Druce trading as The Stress Coach makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Carrie Druce trading as The Stress Coach is under no obligation to update information on the Website.
16. Whilst Carrie Druce trading as The Stress Coach uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
17. Carrie Druce trading as The Stress Coach accepts no liability for any disruption or non-availability of the Website.
18. Carrie Druce trading as The Stress Coach reserves the right to alter, suspend or discontinue any part (or the whole) of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of Liability
19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
20. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
21. To the maximum extent permitted by law, Carrie Druce trading as The Stress Coach accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
General
22. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
23. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
24. These terms and conditions , together with the Privacy Policy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
25. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
26. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Carrie Druce trading as The Stress Coach Details
29. Carrie Druce trading as The Stress Coach of 59 Bearton Road, Hertfordshire, SG5 1UF operates the Website www.thestresscoach.co.uk.
You can contact Carrie Druce trading as The Stress Coach by email on hello@thestresscoach.co.uk.
Attribution
30. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).